Sassa Helpline

By | March 31, 2023

Sassa Helpline

Sassa Helpline: Sassa Grant Enquiries

SASSA Helpline is a service offered by the South African Social Security Agency (SASSA) to provide assistance and support to individuals with social security-related concerns. The helpline is designed to help people access critical financial resources and support services that can help improve their quality of life. SASSA Helpline is staffed by trained professionals who are knowledgeable about the various social grants available and can provide guidance and support to those who are in need.

The helpline offers a range of services, including assistance with the application process for social grants, help with account management, and support for individuals with questions or concerns about their social security benefits. SASSA Helpline is committed to providing accessible and responsive assistance to individuals and families in need throughout South Africa.

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Requirements for Sassa Helpline

It is recommended that you have the following information ready when you call:

  • Your ID number or social security number
  • Your full name and surname
  • Your contact details, including a phone number and email address
  • Any relevant documents or information related to your query or request

The SASSA helpline is meant for people with questions or requests for social grants, such as old age pensions, child grants, disability awards, and other social assistance programs, which it is vital to highlight. You may need to seek help from a different department or organization if your question is unrelated to social grants.


How to contact Sassa with the helpline

To contact SASSA (South African Social Security Agency) helpline, you can use the following steps:

  • Dial the SASSA toll-free helpline number: 0800 60 10 11
  • Listen carefully to the automated voice prompts.
  • Select the appropriate option that corresponds to your query or request.
  • Wait for an available operator to answer your call.
  • Once connected, explain your query or request clearly and provide all the necessary information as requested by the operator.
  • Take note of the reference number provided by the operator for future reference.

You can also visit the SASSA website ( for more information or to submit a query via email or the online contact form.


How can I communicate with SASSA?

There are several ways to communicate with SASSA (South African Social Security Agency) in South Africa:

  • Contact SASSA’s toll-free helpline at 0800 60 10 11 to speak with a representative.
  • Visit the nearest SASSA office in person to discuss your query or request. You can find the closest SASSA office using the SASSA office locator tool on the SASSA website.
  • Submit an online query or complaint using the SASSA website contact form.
  • Send an email to with your query or complaint.
  • Connect with SASSA via social media platforms such as Facebook, Twitter or Instagram.

In order for SASSA to serve you as effectively as possible, make sure to include all the pertinent data concerning your question or request when communicating with them, including your full name, ID number, and contact information. sassa grant enquiries


Contact details for the Sassa helpline

The contact details for the SASSA (South African Social Security Agency) helpline are as follows:

  • SASSA toll-free helpline number: 0800 60 10 11
  • SASSA email address:
  • SASSA website:

You can contact SASSA via any of these channels to get assistance with queries or requests related to social grants, including old age pensions, child grants, disability grants, and other social assistance programs. The helpline is available during business hours, and you can expect to speak with a representative who can provide information and guidance on the application process, eligibility criteria, and other aspects of social grant programs.

Please use the link provided above to get in touch with the organization if you have any important questions or other comments. Visit this website for further details.


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