Sassa Toll-Free Number

By | April 4, 2023

Sassa Toll-Free Number

Sassa Toll-Free Number: Sassa Offices

The South African Social Security Agency’s toll-free number is a crucial tool for anyone who needs to get in touch with them. Callers can reach SASSA representatives directly at this toll-free number, 0800 60 10 11, who can answer general questions, solicit comments, or handle complaints about SASSA services. The call centre is open to customers Monday through Friday from 8:00 am to 4:00 pm, and it is staffed with knowledgeable representatives that can help customers in a variety of languages.

The SASSA toll-free line is a crucial resource for people in South Africa who need help with social welfare services, and it helps to make sure that they get the support they need to live wholesome and fruitful lives.

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SASSA Number eligibility criteria and documentation requirements

To qualify for a SASSA number, you must meet the criteria listed below:

  • Be a South African citizen, permanent resident, or refugee.
  • Be in need of financial assistance due to age, disability, or low income.
  • Meet the specific eligibility criteria for the social grant you are applying for.

The documentation requirements for a SASSA number will depend on the type of social grant you are applying for. In general, you will need to provide the following documents:

  • A valid South African ID document, passport, or asylum seeker permit.
  • Proof of residence, such as a utility bill or lease agreement.
  • Proof of income, such as payslips or a letter from your employer, if applicable.
  • Medical certificates or other supporting documents, if you are applying for a disability grant.
  • Birth certificates or other supporting documents, if you are applying for a child grant.
  • A death certificate, if you are applying for a foster child grant.

It is important to note that the documentation requirements may vary depending on the specific social grant you are applying for. You should contact your nearest SASSA office or visit their website for more information on the documentation requirements for your particular situation.

How to contact Sassa by using their toll-free number

You can take the following actions to contact SASSA via the toll-free number:

  • Dial 0800 60 10 11 from a landline or mobile phone.
  • Listen to the automated voice prompts and select the option that best matches your query or concern.
  • If you are unable to find the appropriate option, hold the line to speak to a SASSA representative directly.
  • Once connected to a SASSA representative, provide your details and explain your query or concern.
  • The representative will then assist you by providing the necessary information or addressing your complaint.
  • If your query or concern requires further attention, the representative may transfer you to a supervisor or escalate your query to the appropriate department.
  • Once your query or concern has been addressed, ensure that you have all the necessary information and the next steps before ending the call.

The SASSA toll-free number can receive a lot of calls, especially during busy times, so it is crucial to notice. It is advised to try again later or to think about contacting SASSA through alternative methods, such as their website or social media platforms if you are unable to get through right away.


SASSA Contact Information:

  • Address: SASSA House, 501 Prodinsa Building, cnr Steve Biko and Pretorius Street, PRETORIA
  • SASSA Head Office: 012 400 2000
  • SASSA toll-free Helpline: 0800 60 10 11
  • SASSA Email:

You can also visit the SASSA website at for more information and updates on their services.

Please use the link provided above to get in touch with the organization if you have any important questions or other comments. Visit this website for further details.


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